As part of USEL's ongoing desire to improve service and delivery performance customer satisfaction surveys were carried out and analysed early in 2003.
The Job Broking Service survey responses from both employers and service users reflected extremely high levels of satisfaction in the full range of delivery areas. The lowest satisfaction score achieved was 92% and most responded within the 100% satisfied brackets.
The Employment Support programme responses ranged from 89% to 100% levels of satisfaction. The majority of scores fell within the 95 to 100% levels with only one area reflecting a lower level of satisfaction.
Regardless of the high scores achieved service improvement objectives have been set for both programmes and progress on the implementation of service developments will be monitored on a quarterly basis.
USEL has a committment to monitor customer satisfaction in all projects on an annual basis.
